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Working at Cosmedique means taking responsibility, mastering challenges and continuously growing as part of a diverse and global team. Contribute to our success through various exciting career opportunities and be part of the leading skincare company.

Customer Service Representative

Communicate via inbound and outbound telephone calls and email with consumers. Respond to customer inquiries and resolve problems. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience.

  • Communicate via inbound and outbound telephone calls and email with consumers.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Understand all programs, systems, and procedures necessary to perform job effectively.
  • Where applicable, communicate with customer to attempt to bring resolution.
  • When requested, upsell and/or cross-sell products or services to customers where appropriate.
  • Communicate feedback and progress to management.
  • Maintain diplomacy and tact when dealing with upset or escalated calls.
  • Escalate customer complaints and/or calls through the appropriate channel to management.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
  • High School Diploma or General Educational Development (GED) certificate and 2 years experience, or Associates degree and 1 year of experience or Bachelors degree preferred.
  • Previous customer service and/or call center experience preferred.
  • Bi-lingual (Spanish) a plus.
  • Proficient personal computer skills
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.

Marketing Content Writer

Looking for a talented copywriter to join the marketing team in our office.

The marketing copywriter will be responsible for planning, developing, writing, and polishing website copy, articles, blogs, brochures, email copy, presentations, and other sales collateral for our consumer goods products / brands. We expect from candidates to be able to address the intended audience, write to style, and work closely with editors, graphic designers, and marketing managers.

- Email copy
- Display Ads
- Web content
- Blogs and other social media content
- Infographics
- Business articles
- Sales Collateral

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